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Check out this wonderful presentation Stroke Development - "The Five Dimensions" by John Waldman on the FINA Learning Platform https://learning.fina.org/live-session-waldman/ Fina Live session - Waldman | FINA ...
I agree with Nancy. Invite them to a meeting with other people like President of club etc. Don't at any time have the meeting on your own with them. Stay relaxed and focused on outcome and if they can't be pleased and continue to bully and harass others, ...
Invite the person involved to come and sit down with yourself and the Club President for a frank discussion, to try to resolve their issues. Bet they wont respond, and hopefully back off.\If they do come, good opportunity to see exactly what their grievances ...